¿Qué es la Experiencia y la Comunicación con el Cliente?
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filter_saturation_hover=»100″ filter_brightness_hover=»100″ filter_contrast_hover=»100″ filter_invert_hover=»0″ filter_sepia_hover=»0″ filter_opacity_hover=»100″ filter_blur_hover=»0″][fusion_builder_row][fusion_builder_column type=»1_1″ layout=»1_1″ align_self=»center» content_layout=»column» align_content=»flex-start» valign_content=»flex-start» content_wrap=»wrap» spacing=»» center_content=»no» column_tag=»div» link=»» target=»_self» link_description=»» min_height=»» hide_on_mobile=»small-visibility,medium-visibility,large-visibility» sticky_display=»normal,sticky» class=»» id=»» background_image_id=»» type_medium=»» type_small=»» order_medium=»0″ order_small=»0″ spacing_left_medium=»» spacing_right_medium=»» spacing_left_small=»» spacing_right_small=»» spacing_left=»» spacing_right=»» margin_top_medium=»» margin_bottom_medium=»» margin_top_small=»» margin_bottom_small=»» margin_top=»» margin_bottom=»» padding_top_medium=»» padding_right_medium=»» padding_bottom_medium=»» 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background_repeat=»no-repeat» background_blend_mode=»none» render_logics=»» sticky=»off» sticky_devices=»small-visibility,medium-visibility,large-visibility» sticky_offset=»» absolute=»off» absolute_top=»» absolute_right=»» absolute_bottom=»» absolute_left=»» filter_type=»regular» filter_hover_element=»self» filter_hue=»0″ filter_saturation=»100″ filter_brightness=»100″ filter_contrast=»100″ filter_invert=»0″ filter_sepia=»0″ filter_opacity=»100″ filter_blur=»0″ filter_hue_hover=»0″ filter_saturation_hover=»100″ filter_brightness_hover=»100″ filter_contrast_hover=»100″ filter_invert_hover=»0″ filter_sepia_hover=»0″ filter_opacity_hover=»100″ filter_blur_hover=»0″ transform_type=»regular» transform_hover_element=»self» transform_scale_x=»1″ transform_scale_y=»1″ transform_translate_x=»0″ transform_translate_y=»0″ transform_rotate=»0″ transform_skew_x=»0″ transform_skew_y=»0″ transform_origin=»» transform_scale_x_hover=»1″ transform_scale_y_hover=»1″ transform_translate_x_hover=»0″ transform_translate_y_hover=»0″ transform_rotate_hover=»0″ transform_skew_x_hover=»0″ transform_skew_y_hover=»0″ transition_duration=»300″ transition_easing=»ease» transition_custom_easing=»» animation_type=»» animation_direction=»left» animation_color=»» animation_speed=»0.3″ animation_delay=»0″ animation_offset=»» last=»true» border_position=»all» first=»true»][fusion_title title_type=»text» rotation_effect=»bounceIn» display_time=»1200″ highlight_effect=»circle» loop_animation=»off» highlight_width=»9″ highlight_top_margin=»0″ before_text=»» rotation_text=»» highlight_text=»» after_text=»» title_link=»off» link_url=»» link_target=»_self» hide_on_mobile=»small-visibility,medium-visibility,large-visibility» sticky_display=»normal,sticky» class=»» id=»» content_align_medium=»» content_align_small=»» content_align=»center» size=»2″ animated_font_size=»» fusion_font_family_title_font=»Bebas Neue» fusion_font_variant_title_font=»400″ font_size=»43px» line_height=»» letter_spacing=»2px» text_transform=»» text_color=»var(–awb-color1)» hue=»» saturation=»» lightness=»» alpha=»» animated_text_color=»» text_shadow=»yes» text_shadow_vertical=»0.5″ text_shadow_horizontal=»0.5″ text_shadow_blur=»0″ text_shadow_color=»» margin_top_medium=»» margin_right_medium=»» margin_bottom_medium=»» margin_left_medium=»» margin_top_small=»» margin_right_small=»» margin_bottom_small=»» margin_left_small=»» margin_top=»1em» margin_right=»» margin_bottom=»» margin_left=»» margin_top_mobile=»» margin_bottom_mobile=»» gradient_font=»no» gradient_start_color=»» gradient_end_color=»» gradient_start_position=»0″ gradient_end_position=»100″ gradient_type=»linear» radial_direction=»center center» linear_angle=»180″ highlight_color=»» style_type=»default» sep_color=»» link_color=»» link_hover_color=»» animation_type=»» animation_direction=»left» animation_color=»» animation_speed=»0.3″ animation_delay=»0″ animation_offset=»»] ¿Qué es la Experiencia y la Comunicación con el Cliente? [/fusion_title][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container type=»flex» hundred_percent=»no» hundred_percent_height=»no» min_height_medium=»» min_height_small=»» min_height=»» hundred_percent_height_scroll=»no» align_content=»stretch» flex_align_items=»flex-start» flex_justify_content=»flex-start» flex_column_spacing=»» hundred_percent_height_center_content=»yes» equal_height_columns=»no» container_tag=»div» menu_anchor=»» hide_on_mobile=»small-visibility,medium-visibility,large-visibility» status=»published» publish_date=»» class=»» id=»» spacing_medium=»» margin_top_medium=»» margin_bottom_medium=»» spacing_small=»» margin_top_small=»» margin_bottom_small=»» margin_top=»» margin_bottom=»» padding_dimensions_medium=»» padding_top_medium=»» padding_right_medium=»» padding_bottom_medium=»» padding_left_medium=»» padding_dimensions_small=»» padding_top_small=»» padding_right_small=»» padding_bottom_small=»» padding_left_small=»» padding_top=»» padding_right=»» padding_bottom=»» padding_left=»» link_color=»» link_hover_color=»» border_sizes=»» border_sizes_top=»» border_sizes_right=»» border_sizes_bottom=»» border_sizes_left=»» border_color=»» border_style=»solid» border_radius_top_left=»» border_radius_top_right=»» border_radius_bottom_right=»» border_radius_bottom_left=»» box_shadow=»no» box_shadow_vertical=»» box_shadow_horizontal=»» box_shadow_blur=»0″ box_shadow_spread=»0″ box_shadow_color=»» box_shadow_style=»» z_index=»» overflow=»» gradient_start_color=»» gradient_end_color=»» gradient_start_position=»0″ gradient_end_position=»100″ gradient_type=»linear» radial_direction=»center center» linear_angle=»180″ background_color=»» background_image=»» skip_lazy_load=»» background_position=»center center» background_repeat=»no-repeat» fade=»no» background_parallax=»none» enable_mobile=»no» parallax_speed=»0.3″ background_blend_mode=»none» video_mp4=»» video_webm=»» video_ogv=»» video_url=»» 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filter_saturation_hover=»100″ filter_brightness_hover=»100″ filter_contrast_hover=»100″ filter_invert_hover=»0″ filter_sepia_hover=»0″ filter_opacity_hover=»100″ filter_blur_hover=»0″ admin_toggled=»no»][fusion_builder_row][fusion_builder_column type=»1_1″ layout=»1_1″ align_self=»auto» content_layout=»column» align_content=»flex-start» valign_content=»flex-start» content_wrap=»wrap» spacing=»» center_content=»no» column_tag=»div» link=»» target=»_self» link_description=»» min_height=»» hide_on_mobile=»small-visibility,medium-visibility,large-visibility» sticky_display=»normal,sticky» class=»» id=»» type_medium=»» type_small=»» order_medium=»0″ order_small=»0″ dimension_spacing_medium=»» dimension_spacing_small=»» dimension_spacing=»» dimension_margin_medium=»» dimension_margin_small=»» margin_top=»» margin_bottom=»» padding_medium=»» padding_small=»» padding_top=»» padding_right=»» padding_bottom=»» padding_left=»» hover_type=»none» border_sizes=»» border_color=»» border_style=»solid» border_radius=»» box_shadow=»no» dimension_box_shadow=»» box_shadow_blur=»0″ box_shadow_spread=»0″ box_shadow_color=»» box_shadow_style=»» z_index_subgroup=»regular» z_index=»» z_index_hover=»» overflow=»» background_type=»single» gradient_start_color=»» gradient_end_color=»» gradient_start_position=»0″ gradient_end_position=»100″ gradient_type=»linear» radial_direction=»center center» linear_angle=»180″ background_color=»» background_image=»» background_image_id=»» lazy_load=»none» skip_lazy_load=»» background_position=»left top» background_repeat=»no-repeat» background_blend_mode=»none» render_logics=»» sticky=»off» sticky_devices=»small-visibility,medium-visibility,large-visibility» sticky_offset=»» absolute=»off» absolute_props=»» filter_type=»regular» filter_hover_element=»self» filter_hue=»0″ filter_saturation=»100″ filter_brightness=»100″ filter_contrast=»100″ filter_invert=»0″ filter_sepia=»0″ filter_opacity=»100″ filter_blur=»0″ filter_hue_hover=»0″ filter_saturation_hover=»100″ filter_brightness_hover=»100″ filter_contrast_hover=»100″ filter_invert_hover=»0″ filter_sepia_hover=»0″ filter_opacity_hover=»100″ filter_blur_hover=»0″ transform_type=»regular» transform_hover_element=»self» transform_scale_x=»1″ transform_scale_y=»1″ transform_translate_x=»0″ transform_translate_y=»0″ transform_rotate=»0″ transform_skew_x=»0″ transform_skew_y=»0″ transform_scale_x_hover=»1″ transform_scale_y_hover=»1″ transform_translate_x_hover=»0″ transform_translate_y_hover=»0″ transform_rotate_hover=»0″ transform_skew_x_hover=»0″ transform_skew_y_hover=»0″ transform_origin=»» transition_duration=»300″ transition_easing=»ease» transition_custom_easing=»» animation_type=»» animation_direction=»left» animation_color=»» animation_speed=»0.3″ animation_delay=»0″ animation_offset=»» last=»true» border_position=»all» first=»true»][fusion_text columns=»» column_min_width=»» column_spacing=»» rule_style=»» rule_size=»» rule_color=»» hue=»» saturation=»» lightness=»» alpha=»» content_alignment_medium=»» content_alignment_small=»» content_alignment=»» hide_on_mobile=»small-visibility,medium-visibility,large-visibility» sticky_display=»normal,sticky» class=»» id=»» margin_top=»» margin_right=»» margin_bottom=»» margin_left=»» fusion_font_family_text_font=»» fusion_font_variant_text_font=»» font_size=»» line_height=»» letter_spacing=»» text_transform=»» text_color=»» animation_type=»» animation_direction=»left» animation_color=»» animation_speed=»0.3″ animation_delay=»0″ animation_offset=»»] Estos términos son cada vez más populares dentro del ámbito corporativo, siendo un factor importante para que las empresas puedan tener un funcionamiento óptimo en sus ganancias y así mismo tratar de mejorar la experiencia o relación con los clientes, fidelizándolos más y volviéndolos fieles a nuestra marca; al menos actualmente, muchas empresas, ya sea grandes o medianas utilizan este factor de unas maneras estratégicas para poder así obtener múltiples ganancias y además haciendo fieles a los clientes ya existentes; siendo un factor importante a tener en cuenta para mejorar la comunicación con tus clientes, evaluando así, todos los aspectos relevantes a tener en cuenta para lograr transformar la experiencia del cliente y lograr personalizar más la relación con él, agregando un valor agregado a tu servicio. La empresa determina por medio de su gestión, ya sea comercial o publicitaria, o alguna otra estrategia, el contexto general de la experiencia de cada cliente, y este depende también mucho de su producto o servicio, los mensajes que le envía al cliente y las interacciones durante la venta y sus etapas posteriores. Pero en definitiva esta experiencia en los puntos de contacto depende del cliente; no es algo que la empresa pueda controlar, al menos no del todo, si puede influir de una manera sustancial, pero en general este facto depende del cliente y de sus costumbres; en esta época muchas empresas comparten mucha información en redes sociales y tienen planes de inversión en estas nuevas tecnologías, ya que se ha convertido en el contexto digital donde se puede llegar al cliente directamente. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]